The guy at the pick up location was rude. The main guy at the desk was nice but the one who gave me the trailer was rude. I asked if he was the one who would help me because I was told to wait outside and he said “well yeah”. The guy inside didn’t tell me anything about who is going to help me or if he was going to be there so I was confused and didn’t need any attitude. Then I asked which trailer is mine and he said I don’t know get any of those. How am I supposed to know which one is my reservation versus one that is reserved for others or in need of service. Then i asked where to park and he said just in front of the port transport trailer (he still had not decided which trailer I was taking). So then I parked in front of the trailer in the direction of the arrow facing how traffic flow goes. Then he said I was wrong and that I should come in opposite the flow of traffic to hook up. He should have let me know that when I asked him where to park. I would not suggest that Auto Repair shop to pick up a trailer but unfortunately it was the only one closest to me. Last thing, I asked if the trailer was inspected and good to go and he said yes but once I left and picked up the car that needed towing with the auto transport, one of the wheels were bent from the axel and one tire was very low on air pressure and 2 were overfilled from the maximum pressure marked on the tire. So make sure to check tire pressure and take pictures before leaving rental place in case you run into issue when you are fully loaded. Bad first time pick up experience at that auto shop.
Kevin D
Route 66 Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Upland, CA 91786
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service was top-notch. From the front desk rep to the attendant who helped me hook up the trailer. I will definitely be renting from this location again soon!
Alex AAir conditioner nor fan worked in the truck.
John RRichard was very helpful on the phone when I checked on my reservation and also in person. I wish all locations were like this.
John MThe guys are quick and courteous and very friendly
GUILLERMO J